We are looking a Customer Services Representative for Latin America, who will be handling customer inquiries from our customers on both our active and motorized products
As we are a tech savvy organization, who is the market leader in the world of Sports Technology, we are looking for a service orientated person who understands proactiveness, excellent services and on-time delivery

Main objectives

To act as an efficient and effective first point of contact to support customers with all service requests and inquiries
To fulfill the position of order administration, operations & logistics accurately
Support the Latin America Regional Sales Manager on repeat orders along with processing returns, repairs, and customer equipment questions with support from the Technical Support Team

Main areas of responsibility

Customer Support to exceed customer expectations
Coordinating quotes with sales
Updating customers inquires and concerns
Managing sales tracking tools
Troubleshooting customers issues
Order processing of our products
Administration of rentals
Handling & maintenance of partner accounts, portals, and web shop
Track status of ordering
Manage questions on stock levels
Manage lead times
Coordination of shipping and delivery of products throughout the Americas

Requirements

Higher Vocational Education, preferably in the business curriculum
Mandatory bilingual language skills: English and Spanish
Permanent working permit to work in the United States
Fulltime position with mandatory working days on Monday, Friday and Saturday
20% travel (visiting customer side support events)
Analytical skills
Technical affinity
Excellent communication skills, particularly in handling telephone calls
Customer focused, pro-active, result oriented and decisive
Proven track record in similar roles (either Inside Sales, Customer Services, or call center)
Organized & able to work under deadline pressure

We offer

Competitive remuneration with exceptional benefits
An exciting position at an international technology firm in sports
Informal but professional environment
Free lunch (catered!)

Onboarding @ MYLAPS includes:
Our technical products, services, platforms, and business practices are diverse. To understand the full picture, you need in-depth training which will be provided by our technical and commercial specialists. A company-wide introduction program will be provided as well in the first month of your employment. Your success is our success and therefore we take good care of you!

About MYLAPS Sports Technology:
MYLAPS International Headquarters is based in Haarlem, The Netherlands. With offices in The Netherlands, The United States, Australia, Malaysia, Japan and China we support racers, athletes, and events in creating their ultimate sports experience. Every year we capture the performance of over 20 million people all over the world. We develop accurate, reliable, and easy-to-use technology to turn data into insights, progress, and fun. Founded in 1982, we have revolutionized the world of sports timing with groundbreaking innovations and set the standard ever since. Our products and platforms are used at professional events like the Olympics and INDYCAR to countless local events around the corner. MYLAPS is a carbon neutral company where we have the responsibility to contribute to a better world.