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Customer Services Representative Latin America
Atlanta, GeorgiaWe are looking a Customer Services Representative for Latin America, who will be handling customer inquiries from our customers on both our active and motorized products
As we are a tech savvy organization, who is the market leader in the world of Sports Technology, we are looking for a service orientated person who understands proactiveness, excellent services and on-time delivery
Main objectives
Main areas of responsibility
Requirements
Our technical products, services, platforms, and business practices are diverse. To understand the full picture, you need in-depth training which will be provided by our technical and commercial specialists. A company-wide introduction program will be provided as well in the first month of your employment. Your success is our success and therefore we take good care of you!
About MYLAPS Sports Technology:
MYLAPS International Headquarters is based in Haarlem, The Netherlands. With offices in The Netherlands, The United States, Australia, Malaysia, Japan and China we support racers, athletes, and events in creating their ultimate sports experience. Every year we capture the performance of over 20 million people all over the world. We develop accurate, reliable, and easy-to-use technology to turn data into insights, progress, and fun. Founded in 1982, we have revolutionized the world of sports timing with groundbreaking innovations and set the standard ever since. Our products and platforms are used at professional events like the Olympics and INDYCAR to countless local events around the corner. MYLAPS is a carbon neutral company where we have the responsibility to contribute to a better world.
As we are a tech savvy organization, who is the market leader in the world of Sports Technology, we are looking for a service orientated person who understands proactiveness, excellent services and on-time delivery
Main objectives
- To act as an efficient and effective first point of contact to support customers with all service requests and inquiries
- To fulfill the position of order administration, operations & logistics accurately
- Support the Latin America Regional Sales Manager on repeat orders along with processing returns, repairs, and customer equipment questions with support from the Technical Support Team
Main areas of responsibility
- Customer Support to exceed customer expectations
- Coordinating quotes with sales
- Updating customers inquires and concerns
- Managing sales tracking tools
- Troubleshooting customers issues
- Order processing of our products
- Administration of rentals
- Handling & maintenance of partner accounts, portals, and web shop
- Track status of ordering
- Manage questions on stock levels
- Manage lead times
- Coordination of shipping and delivery of products throughout the Americas
Requirements
- Higher Vocational Education, preferably in the business curriculum
- Mandatory bilingual language skills: English and Spanish
- Permanent working permit to work in the United States
- Fulltime position with mandatory working days on Monday, Friday and Saturday
- 20% travel (visiting customer side support events)
- Analytical skills
- Technical affinity
- Excellent communication skills, particularly in handling telephone calls
- Customer focused, pro-active, result oriented and decisive
- Proven track record in similar roles (either Inside Sales, Customer Services, or call center)
- Organized & able to work under deadline pressure
- Competitive remuneration with exceptional benefits
- An exciting position at an international technology firm in sports
- Informal but professional environment
- Free lunch (catered!)
Our technical products, services, platforms, and business practices are diverse. To understand the full picture, you need in-depth training which will be provided by our technical and commercial specialists. A company-wide introduction program will be provided as well in the first month of your employment. Your success is our success and therefore we take good care of you!
About MYLAPS Sports Technology:
MYLAPS International Headquarters is based in Haarlem, The Netherlands. With offices in The Netherlands, The United States, Australia, Malaysia, Japan and China we support racers, athletes, and events in creating their ultimate sports experience. Every year we capture the performance of over 20 million people all over the world. We develop accurate, reliable, and easy-to-use technology to turn data into insights, progress, and fun. Founded in 1982, we have revolutionized the world of sports timing with groundbreaking innovations and set the standard ever since. Our products and platforms are used at professional events like the Olympics and INDYCAR to countless local events around the corner. MYLAPS is a carbon neutral company where we have the responsibility to contribute to a better world.