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Technical Support Engineer (B2C)
Haarlem, Noord-HollandTechnical Support Engineer (B2C)
📍 Based at our office – Haarlem, The Netherlands
Are you passionate about technology and want to make a real impact in the world of sports? At MYLAPS, we develop innovative timing solutions used by millions of athletes and event organizers across the globe – from marathons and triathlons to kart racing and cycling events. We're looking for a Technical Support Engineer who’s excited to support our consumers and partners in using our cutting-edge products.
About the role
As a Technical Support Engineer, you’ll be the go-to expert for our B2C customers – helping individual athletes, clubs, and retail partners with technical questions and challenges. You’ll work from our office in Haarlem, closely with our Software, Hardware, Commercial and Product teams to ensure our customers receive the best support and user experience possible.
You’ll play a key role in keeping our technology running smoothly, making sports more enjoyable, fair, and connected.
What you’ll do
Apply now and join MYLAPS on a mission to shape the future of sports performance and experience.
About MYLAPS Sports Technology:
MYLAPS International Headquarters is based in Haarlem, The Netherlands. With offices in The Netherlands, The United States, Australia, Malaysia, Japan and China we support racers, athletes, and events in creating their ultimate sports experience. Every year we capture the performance of over 20 million people all over the world. We develop accurate, reliable, and easy-to-use technology to turn data into insights, progress, and fun. Founded in 1982, we have revolutionized the world of sports timing with groundbreaking innovations and set the standard ever since. Our products and platforms are used at professional events like the Olympics and INDYCAR to countless local events around the corner. MYLAPS is a carbon neutral company where we have the responsibility to contribute to a better world.
📍 Based at our office – Haarlem, The Netherlands
Are you passionate about technology and want to make a real impact in the world of sports? At MYLAPS, we develop innovative timing solutions used by millions of athletes and event organizers across the globe – from marathons and triathlons to kart racing and cycling events. We're looking for a Technical Support Engineer who’s excited to support our consumers and partners in using our cutting-edge products.
About the role
As a Technical Support Engineer, you’ll be the go-to expert for our B2C customers – helping individual athletes, clubs, and retail partners with technical questions and challenges. You’ll work from our office in Haarlem, closely with our Software, Hardware, Commercial and Product teams to ensure our customers receive the best support and user experience possible.
You’ll play a key role in keeping our technology running smoothly, making sports more enjoyable, fair, and connected.
What you’ll do
- Provide technical support for our consumer-facing products (hardware and software).
- Troubleshoot issues via phone, email, and remote tools.
- Work closely with users to understand their questions, needs, and feedback.
- Collaborate with internal teams to improve product reliability and user satisfaction.
- Assist in installations, testing, and customer documentation.
- Bachelor’s level education or equivalent experience.
- Experience with hardware installation and troubleshooting (embedded systems is a plus).
- Good understanding of networking (basic setup, diagnostics).
- Strong communication skills in English (Dutch is a bonus, not a must).
- A self-starting, problem-solving, hands-on mindset.
- Experience with customer support or technical service is a strong advantage.
- Willingness to become part of our 24/7 support rotation, including participation in an on-call schedule.
- Based in The Netherlands.
- Bonus: you’re into motorsports or technology – or both!
- A global role in the exciting world of sports events
- Competitive salary and bonus opportunity
- 27 vacation days per year
- Pension plan and contribution to health insurance
- Thorough onboarding with expert training from both technical and commercial teams
- A diverse, inclusive workplace that values different perspectives and backgrounds
Apply now and join MYLAPS on a mission to shape the future of sports performance and experience.
About MYLAPS Sports Technology:
MYLAPS International Headquarters is based in Haarlem, The Netherlands. With offices in The Netherlands, The United States, Australia, Malaysia, Japan and China we support racers, athletes, and events in creating their ultimate sports experience. Every year we capture the performance of over 20 million people all over the world. We develop accurate, reliable, and easy-to-use technology to turn data into insights, progress, and fun. Founded in 1982, we have revolutionized the world of sports timing with groundbreaking innovations and set the standard ever since. Our products and platforms are used at professional events like the Olympics and INDYCAR to countless local events around the corner. MYLAPS is a carbon neutral company where we have the responsibility to contribute to a better world.