** Service Desk Representative**
📍 *Based in Haarlem, The Netherlands*
🌍 *Region: International*
📅 *Full-time*

The Role
Do you enjoy helping people, solving technical issues, and making sure everything just works? As our Service Desk Representative, you’ll be the friendly face of IT—supporting colleagues, fixing problems, and keeping our workplace running smoothly.

As a Service Desk Representative, you are the first point of contact for all IT-related questions. You troubleshoot incidents, handle requests, and support users both in person and by phone. With your hands-on mentality and customer-focused approach, you make sure most issues are solved on the spot.

You are part of our IT team and report to the IT Team Lead.

What You’ll Do
✔️ Provide first-line support for common IT issues, such as:

Laptops that won’t start
Replacing screens and basic hardware
Windows deployments
Minor issues with Office 365 and other office applications
Creating and managing entities in Entra ID
Creating and managing entities in Active Directory
Working with our automation tooling to quickly remediate issues

✔️ Offer support by phone and on-site, ensuring a friendly and proactive experience.
✔️ Spot trends and recurring issues (e.g., Outlook add-on errors, synchronization problems, or Wi-Fi issues) and escalate when needed.
✔️ Keep documentation and the knowledge base up to date.
✔️ Walk through the office to connect with users, gather feedback, offer advice, and understand their experience.
✔️ Register and manage all requests and incidents in the service desk system.
✔️ Use ITIL practices to identify underlying problems and collaborate with System and Network Engineers on long-term solutions.
✔️ Assist in team planning during weekly meetings.
✔️ Support IT projects and contribute to continuous improvement.

What We’re Looking For
🎯 A customer-oriented team player who enjoys solving technical challenges.
🎯 Knowledge of office hardware (screens, docking stations, cables)
🎯 Experience with Office 365, VPN clients, and common office IT tools
🎯 A proactive mindset and strong communication skills
🎯 Eagerness to learn and grow within IT
🎯 Availability to work on-site 5 days per week

What You Bring
🎯 2+ years of experience in a similar role
🎯 Secondary vocational education (MBO)
🗣️ Excellent English communication skills
🏡 You live in the Netherlands and able to commute to our Haarlem office
🚗 A valid driver’s license is an advantage

What We Offer
✨ A dynamic and social environment where your work truly makes a difference
✨ The chance to grow your IT skills and be part of a supportive, experienced team
✨ Direct impact on user satisfaction and the daily functioning of our organization
✨ A global role in the exciting world of sports events
✨ Competitive salary
✨ 27 vacation days per year
✨ Pension plan and contribution to health insurance
✨ Thorough onboarding with expert training from both technical and commercial teams
✨ A diverse, inclusive workplace that values different perspectives and backgrounds

About MYLAPS Sports Technology:
MYLAPS International Headquarters is based in Haarlem, The Netherlands. With offices in The Netherlands, The United States, Australia, Malaysia, Japan and China we support racers, athletes, and events in creating their ultimate sports experience. Every year we capture the performance of over 20 million people all over the world. We develop accurate, reliable, and easy-to-use technology to turn data into insights, progress, and fun. Founded in 1982, we have revolutionized the world of sports timing with groundbreaking innovations and set the standard ever since. Our products and platforms are used at professional events like the Olympics and INDYCAR as well as countless local events around the corner. MYLAPS is a carbon neutral company where we have the responsibility to contribute to a better world.